Fair Gaming

Fair Gaming Commitment

Vegasy operates a fairness framework that applies to every game, wager, and payout. This policy establishes verifiable standards for game integrity, transparency, and responsible play, and forms a binding part of the Vegasy Terms of Service.

Licensing and Regulatory Oversight

Vegasy holds a valid gaming license issued by a recognized regulatory authority and complies with applicable laws governing licensing, anti‑money laundering (AML) controls, customer due diligence (CDD) and reporting requirements. The operator remains subject to ongoing regulatory supervision, routine audits, and public disclosure obligations as required by law.

Independent Testing and Random Number Generation

All games employ certified Random Number Generators (RNGs). RNG integrity is verified by independent, accredited laboratories to ensure uniformity and unpredictability of outcomes. Audit reports are conducted on a periodic basis and retained by Vegasy; players may request access to relevant verification information. Vegasy provides game rules and, where applicable, payout percentages and odds in a readily accessible format prior to participation.

Game Rules, Payout Transparency and Disclosure

For each game, Vegasy publishes the official rules and the applicable payout table or odds information. Any material change to game rules or payout terms is communicated in accordance with the Terms of Service. Players can review wager history and outcomes within their account interface, and disputes regarding game results follow the Complaints Policy set forth herein.

Responsible Gaming and Player Protection

• Deposit limits: Players may establish daily, weekly, or monthly deposit limits within a configurable range of 10 to 5,000 EUR (or equivalent). Limit enforcement occurs in real time and prevents further deposits beyond the set threshold until the player adjusts the limit through the defined process.
• Cooling-off and self‑exclusion: Cooling-off periods of 24 hours to 6 weeks, and self-exclusion for defined periods, are available in accordance with applicable law and Vegasy policy. During an active exclusion, access to funds and gameplay remains restricted.
• Self-assessment and support: Vegasy provides risk indicators and links to responsible gaming resources; players displaying potential problem gambling signals are offered guidance and access to support services.
• Age verification: A minimum age of 18 years is required; identity and address verification are performed as part of onboarding and before processing withdrawals or high‑risk transactions.

AML/KYC and Customer Verification

Vegasy applies customer due diligence and, where warranted, enhanced due diligence. Verification steps include submission of identity documents, proof of address, and payment method validation prior to enabling withdrawal capability for new or high‑risk accounts. Transactions are monitored for unusual patterns; where suspicious activity is detected, Vegasy may suspend activity and request additional verification in accordance with governing law. Players are informed of verification requirements and anticipated timelines in Account Verification notices.

Privacy, Data Security and Cookies

Vegasy processes personal data in compliance with applicable data protection laws. Data collected includes account information, identity data, payment details and activity data. Technical and organizational measures protect data, including encryption in transit (TLS), access controls and incident response procedures. Cookies are used to manage session integrity and preferences; players may adjust cookie settings via their browser or Vegasy’s consent controls. Players have rights of access, correction, deletion and data portability subject to legal limitations. The Privacy Notice covers data retention and cross‑border transfers.

Withdrawals, Payments and Refunds

Withdrawal requests require identity verification and AML/CDD screening. Processing timelines are as follows: standard withdrawals within 24–72 hours after verification, with bank transfers typically 3–5 business days and e‑wallets up to 24 hours; processing times may vary by payment provider. Vegasy may decline or suspend withdrawals for compliance reasons, including AML screening or documentation gaps. Fees, if any, are disclosed prior to submission of the withdrawal request. Refunds follow the original payment method and applicable regulatory requirements. Disputes regarding withdrawals follow the Complaints Policy described below.

Complaints Policy and Dispute Resolution

Vegasy maintains a formal Player Complaints Policy. Players may submit complaints by email or through the on‑site form. Complaints are acknowledged within 5 business days and resolved within 20 business days, unless an extension is required for evidence collection. If a player is not satisfied with the outcome, they may refer the matter to an independent Alternative Dispute Resolution (ADR) provider in accordance with applicable regulations. Vegasy cooperates fully with ADR procedures and provides the necessary information as required.

General Provisions

These policies are incorporated into Vegasy’s Terms of Service and may be amended from time to time. Material changes are communicated in accordance with the notification provisions in the Terms. If you disagree with changes, you may suspend or terminate use of Vegasy under the Terms.